Refund and Returns Policy

Vala Apparel Refunds and Returns 

We want you to love every Vala piece you order. Please take a moment to read our policy before purchasing — this ensures a smooth and transparent shopping experience.

Change of Mind, Sizing & Order Mistakes

Please review all product details and size charts carefully before placing your order.

We do not accept returns, exchanges, or refunds for:

  • change of mind

  • incorrect sizing or fit

  • ordering multiple sizes to try on

Under Canadian consumer protection guidelines, retailers are not required to provide refunds or exchanges for change-of-mind or sizing issues when items are supplied as described and in good condition.

In some cases, we may be able to offer an exchange for a different size (subject to stock availability).
Customers are responsible for shipping costs on replacement items.
These requests are reviewed case-by-case by our customer care team.

Faulty, Damaged or Incorrect Items

If you receive an item that is:

  • faulty

  • damaged on arrival, or

  • not as described

we will make it right with a replacement or refund, in accordance with Canadian consumer protection laws.

Please contact us within 30 days of receiving your order and include:

  • your order number

  • clear photos of the issue

  • a brief description of the problem

Our team will review your case promptly and provide the appropriate return or replacement instructions.

Returns Process (if eligible)

If your return is approved for a faulty, damaged, or incorrect item:

  1. We will provide a return form and return address.

  2. Items must be returned in original, unworn condition with all tags and packaging attached.

  3. Once we receive and inspect your return, your refund or replacement will be processed within 5–10 business days.

We recommend using tracked postage for all returns to ensure safe delivery.

Return Shipping Costs

  • If an item is faulty, damaged, or incorrect due to our error, Vala Apparel will cover or reimburse reasonable return shipping costs.

  • For any other return requests (e.g., size exchanges), customers are responsible for return and re-shipping costs.

Sale Items & Promotions

All sale and promotional items — including those purchased with discount codes — are final sale and cannot be returned or exchanged unless the item is faulty.

Refund Timeframes

Approved refunds will be issued to your original payment method within 5–10 business days after inspection.
Processing times may vary depending on your bank or payment provider.

Contact Us

If you believe you’ve received a faulty or incorrect item, please contact us at:
📧 valaaapparel@gmail.com

Include your order number, photos of the issue, and all relevant details so we can assist as quickly as possible.